Mid-Cal Labor Solutions
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https://www.midcallabor.com/
https://www.midcallabor.com/
USD
24
HOUR
true
Mid Cal Technical is currently looking for an Associate Customer Service Representative in Bakersfield, CA.
This is temp position.
Will start immediately after background and drug screen is cleared.
Pay Range: $24 -$ 25
Job Description:
ESSENTIAL FUNCTIONS:
MINIMUM QUALIFICATIONS:
Customer Service Rep.
9700 Stockdale Hwy. , Suite 200 Bakersfield, CA 93311 US
Job Description
Mid Cal Technical is currently looking for an Associate Customer Service Representative in Bakersfield, CA.
This is temp position.
Will start immediately after background and drug screen is cleared.
- MUST HAVE 3+ years of experience in a call center environment. MUST SHOW ON RESUME
Pay Range: $24 -$ 25
Job Description:
ESSENTIAL FUNCTIONS:
- Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, water quality and billing concerns.
- Schedule field representatives for service calls, including turning off/on services, and responding to water quality and service disruptions.
- Organize and schedule service delivery, billing, and collections.
- Document work orders, respond to customer emails and update customer accounts.
- Perform tasks associated with the daily, monthly, and all associated reports to ensure accurate accounting of operational activity.
- Provide customers with information regarding Company programs and services.
- Communicate with outside agencies and departments for service efforts.
- Communicate between regional customer support center and local districts.
- Process customer service paperwork as necessary.
- Must be available to work from 10:30am - 7:00pm.
- Performs work on-site in the assigned office location.
- Other duties as assigned.
MINIMUM QUALIFICATIONS:
- An Associate Customer Service Rep. (ACSR) must be able to communicate effectively with their supervisor, co-workers and the public.
- Have the ability to perform basic mathematical functions, calculate figures, and reconcile account information.
- Must be proficient in computer skills including Microsoft Office.
- An ACSR must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Strong reading and writing skills are required.
- Must possess a high school diploma or equivalent.
- Clerical experience is required.
- An ACSR must be able to effectively communicate billing protocols procedures, special programs and general field service delivery protocols.
- Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity.
- 3+ years of experience in a call center environment.
- Must also be able to multi-task and work in a team setting.
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